Rental Policy
Deposit Policy
1. Security Deposit
A security deposit may be required before vehicle pickup.
2. Deposit Purpose
The deposit serves as financial protection for:
– vehicle damage
– traffic fines
– late return
– fuel discrepancies
3. Deposit Release
Deposits are normally released within 3–10 business days after vehicle return, depending on the issuing bank.
4. Deposit Amount
The deposit amount depends on:
– vehicle category
– insurance package
– rental duration
Late Return Policy
1. Grace Period
A grace period of up to 30 minutes may apply depending on the rental provider.
2. Late Return Fees
If the vehicle is returned later than the agreed time, additional hourly or daily charges may apply.
3. Extended Delay
If the delay exceeds several hours, an additional full rental day may be charged.
4. Unauthorized Extension
Customers must contact the rental provider to extend a rental period.
Fuel Policy
1. Fuel Level at Pickup
Vehicles are typically delivered with a specified fuel level.
2. Return Requirement
Customers must return the vehicle with the same fuel level.
3. Fuel Charges
If the vehicle is returned with less fuel, refueling service fees may apply.
4. Prepaid Fuel Option
Some rentals may allow customers to prepay fuel at booking time.
Cross-Border Driving
1. Permission Requirement
Cross-border travel may require prior approval from the rental provider.
2. Restricted Countries
Driving to certain countries may be restricted depending on insurance coverage.
3. Additional Fees
Cross-border driving may include additional insurance or administrative charges.
4. Driver Responsibility
The renter is responsible for complying with all traffic regulations in foreign countries.
Cancellation & Refund Policy
1. Free Cancellation Period
Reservations may be cancelled free of charge up to a specified time before pickup.
2. Late Cancellation
Late cancellations may result in partial or full deposit loss.
3. No‑Show
If the customer fails to collect the vehicle without cancellation, the reservation may be charged in full.
4. Refund Processing
Refunds are issued to the original payment method.
